THE CHAPEL WINS A CONSUMER ‘WOW’ AWARD FOR OUTSTANDING CUSTOMER SERVICE
THE CHAPEL salon group has been announced as WINNER of a coveted WOW Award for outstanding customer service.
The WOW! awards are about catching people doing it right, and THE CHAPEL beat three outstanding finalists including Cadbury, LOVEFiLM and Scottish Power. Guest relations manager Natasha Nissan and her team won the category ‘OWW! to WOW!’ which recognises a brand’s ability to turn complaints into loyal customers. The process involved a presentation to a board of judges and months of deliberation. Judges were impressed by the no blame culture and their enthusiasm for getting it right first time.
Speaking from the international WOW! Awards gala lunch, Natasha said: “We are so amazed and delighted to win this Award – especially against such impressive competition from outside our industry. Looking after our guests in the best way we can is something we’re absolutely passionate about, so this Award couldn’t mean more.”
Founder and managing director of THE CHAPEL Toby Dicker agrees: “Ever since Amanda and I opened our very first salon on a shoe-string and in a tiny butchers shop in Tunbridge Wells, we’ve always made guest relations an absolute priority. I’m thrilled that we’ve been recognised in this way, and particularly for Natasha who’s been the driving force behind the programme!”
Derek Williams, CEO and creator of the WOW Award said: “This is an Award from customers to front-line employees who have given them outstanding service and want to say thank-you. It’s great to see brands like THE CHAPEL getting the recognition they deserve for all their hard work behind-the-scenes.”